Assent Hiring: Customer Success Manager

Customer Success Manager at Assent

Do you enjoy helping others succeed? Assent is looking for a **Customer Success Manager** to join our team. In this full-time remote role, you will work closely with our clients to make sure they are happy and get the most value from our product. This is a perfect job for a friendly and proactive person who loves building strong relationships.

Your work is vital to our company's growth. You will be the main point of contact for our customers, helping them with their needs and ensuring they have a great experience. We need someone who can solve problems, communicate clearly, and is dedicated to helping our clients achieve their goals. If you are passionate about customer happiness, we want to hear from you.

Job Posted
August 30, 2025

⏳ Last Date
No Last Date Mentioned

💼 Job Type
Full-Time / Remote

$

$45k - $90k Per Year

📄 Job Description

As a Customer Success Manager, you will build and maintain strong relationships with our clients. You will check in with them regularly to understand their needs and help them use our product to its full potential. You will also work to solve any problems they have and make sure they are getting value from our service, which helps them stay a customer for a long time.

📌 Requirements

• Experience in a customer-facing role like customer service or account management.
• Excellent communication and listening skills.
• Ability to solve problems and think on your feet.
• A patient and positive attitude.
• Strong organizational skills to manage multiple clients.

🚠️ What You Will Do

• Build and keep strong relationships with assigned customers.
• Train customers on how to use our product better.
• Help clients with any issues or questions they have.
• Collect feedback from customers to help improve our product.
• Check in with clients regularly to ensure they are successful.

🏢 About Assent

Assent is a company that provides solutions to help businesses with their supply chain. We believe in helping our clients manage their products and business in a smart and efficient way. Our team is focused on providing great support and a great product. As a remote company, we value collaboration and a supportive work environment.

📝 How to Apply

If you're ready to use your people skills to help our customers succeed, we would love to hear from you. Please click the button below to apply directly.

Apply Now

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❓ Frequently Asked Questions

Q1: What is a Customer Success Manager?
A Customer Success Manager helps customers get the best results from a product or service. They ensure customers are happy and successful.

Q2: Is this a sales job?
No, this is not a sales job. Your goal is to help existing customers, not to find new ones. You will not have a sales quota.

Q3: How do you measure success in this role?
Your success will be measured by customer satisfaction and how long customers stay with us. We want our customers to be happy and to grow with our product.

Q4: Will I get training on the product?
Yes, you will receive full training on our product and how it helps our customers. We want you to feel confident and ready to help others.